Lydi

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  • Bad weather and travel disruptions

    During times of travel disruption, we recommend you check your airline's website for the status of your flight. If you need to change or cancel your booking due to this event, read on for instructi...

  • Government travel alerts and warnings

    The government posts travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning your trip, we recommend you check any relevant government sites...

  • International travel documents

    If you are travelling internationally, you may need travel documents such as a passport, travel visa, ETA, or ESTA. If you don't have the right documents, many countries will deny you entry. To hel...

  • Refund process

    Some bookings are non-refundable. For these bookings, you will not receive a refund if you change or cancel. Some bookings are refundable. For these bookings, you may be eligible for either a parti...

  • Payment options

    Payment options and forms of payment vary by region and travel product. For some bookings, you will need to pay in full at the time of booking. Additional payment options may also be available. If ...

  • Print or view your booking receipt

    In general, you can use a copy of your itinerary also as a receipt. You can also view and print a standard receipt for your booking directly from your itinerary page. If you know your itinerary num...

  • Change or cancellation fees

    Some changes and cancellations are free of charge, while for others you may need to pay a fee. Please check the rules and restrictions in your itinerary for fees and other details prior to initiati...

  • Change or cancel your booking

    If you find an issue with your booking or have multiple itineraries for the same trip, you may be able to change or cancel your booking, most often online. To change or cancel your booking online ...

  • Troubleshoot declined payments

    If your payment was declined, it may be due to one of the following reasons. Here’s a list of the most common reasons, and what you can do to troubleshoot the issue: Reason What to do You ex...